Refunds & Returns

At aclegardenmachinery, customer satisfaction is important to us. This Refunds & Returns Policy explains your rights and the process for returning items purchased from our website.

1. 30-Day Return Policy

We offer a 30-day return period from the date you receive your order.

You may request a return within 30 days for:

• Defective products

• Damaged items

• Incorrect items received

• Non-defective products (change of mind)

2. Return Eligibility

To qualify for a return:

• The item must be in its original condition

• The item must be unused and not damaged beyond normal inspection

• All original packaging and included accessories must be returned

We reserve the right to refuse returns that do not meet these conditions.

3. Return Methods

You may return items:

• By mail

• In store (if applicable)

A return label is included in the original package.

If you did not receive a return label, please contact us at machineryaclegarden@gmail.com before sending your item back.

4. Return Costs

• No restocking fee

• Standard return shipping label included

• No hidden charges

If a return is due to our error (defective or incorrect item), we will cover any applicable return shipping costs.

5. Refund Process

Once we receive your returned item:

1. We will inspect the item.

2. You will be notified of approval or rejection.

3. If approved, your refund will be processed within 14 days.

Refunds are issued to the original payment method used at checkout.

Processing times may vary depending on your payment provider.

6. Exchanges

We accept exchanges within 30 days of delivery.

If you wish to exchange an item:

• Contact us first to confirm availability

• Follow the return instructions provided

Exchanges are subject to product availability.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 7 days of delivery

• Provide your order number and photos (if applicable)

We will arrange a replacement or refund as appropriate.

8. Non-Returnable Items

Certain items may not be eligible for return for hygiene, safety, or legal reasons (if applicable). Any non-returnable items will be clearly marked on the product page.

9. Late or Missing Refunds

If you have not received your refund after 14 days:

1. Check your bank account again.

2. Contact your payment provider.

3. Contact us at machineryaclegarden@gmail.com.

10. Contact Information

If you have questions regarding returns or refunds, please contact:

aclegardenmachinery
6-2 S Walsham Rd
Acle, Norwich
United Kingdom

Email: machineryaclegarden@gmail.com
Phone: +44 1459 357659