Shipping Policy
Thank you for shopping with aclegardenmachinery. This Shipping Policy outlines how we process, dispatch, and deliver orders within the United Kingdom.
1. Shipping Area
We currently ship to customers within the United Kingdom only.
We do not offer international shipping at this time.
2. Shipping Cost
Standard Shipping: Free
No hidden handling fees
No additional packaging charges
The total shipping cost (if any) will always be clearly displayed at checkout before payment.
3. Order Cut-Off Time
Orders placed before 2:00 PM (Monday–Friday) are processed the same business day.
Orders placed after 2:00 PM, on weekends, or on public holidays will be processed on the next business day.
4. Handling Time
1–5 business days (Monday–Friday)
This includes order verification, quality checks, packaging, and dispatch preparation.
5. Transit Time
2–3 business days (Monday–Friday) after dispatch.
Delivery times may vary depending on your location and courier operations.
6. Estimated Delivery Time
Total estimated delivery time:
3–8 business days
Please note:
Delivery timeframes are estimates, not guarantees.
Delays may occur due to weather conditions, courier disruptions, or peak seasonal demand.
7. Order Tracking
If tracking is available for your order:
Tracking information will be sent via email once the order has been dispatched.
Customers are responsible for monitoring delivery status using the provided tracking number.
8. Delivery Issues
Incorrect Address
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for delays or losses caused by incorrect or incomplete addresses.
Failed Delivery Attempts
If a delivery attempt fails due to customer unavailability, additional delivery attempts may be arranged by the courier.
9. Damaged Parcels
If your order arrives visibly damaged:
Do not discard the packaging.
Contact us within 7 days of delivery.
Provide your order number and, if possible, photographs of the damage.
We will review the case and arrange a replacement or refund where appropriate.
10. Contact Information
If you have any questions regarding shipping, please contact:
aclegardenmachinery
6-2 S Walsham Rd
Acle, Norwich
United Kingdom
Email: machineryaclegarden@gmail.com
Phone: +44 1459 357659